Shipping & Returns
We offer free shipping in the United States and Europe.
Due to high demand, scooters currently ship from our factory within 30 days of order. Delivery time after shipping varies by country.
For orders within the USA, Due to the value of our packages, we have elected to ship using Fedex's required signature option to our US customers. FedEx offers a number of ways for you to customize your delivery experience, ensuring your availability to sign upon arrival of your package. If for some reason you are unable to receive your package, and it is returned to us, we will refund your order less the cost of roundtrip shipping.
30 days "no-questions-asked" no-risk return policy!
You have a 30 day period after delivery to return the scooter for any reason, even if it has been ridden. If you encounter any issues after this time, please see our warranty policy. Please contact us for a return shipping label.
There are no returns on Kickstarter reward scooters, but we will work with you if your scooter is defective and needs to be replaced.